Terms & Conditions

Preamble

Company REDEYE’S CORP SRL, CUI 45829352, Contacts Tel: +40758468648, headquarters Romania, Street Gârlei, Borca, village Soci, County Neamt, Nr. 33, Postal Code 617082 draft the terms and conditions for using the platform hootempire.com.

We undertake to comply with the provisions in force regarding, but not limited to: consumer protection with related legislation in Romania (OG. No. 34 of June 4, 2014, regarding consumer rights in contracts concluded with professionals, as well as for the amendment and completion of some normative acts, Law 363/2007 etc.), compliance with personal data (G.D.P.R. Regulation 679/2016 EU), tax and commercial legislation, Law no. 365 of June 7, 2002, regarding electronic commerce, as well as any other aspects related to the object of activity.

The company does not perform payment services as established by Romanian Law no. 219/2019 regarding payment services and for the modification of some normative acts and the Directive PSD.

The Terms and Conditions of Use will be applicable to the relations between the Company and the Clients – Users.

Preliminary definition of some terms

In this document entitled Terms and Conditions for the use of the hootempire.com platform, we specify the meaning of some terms so that the condition of accessibility and predictability is met. However, for any ambiguities do not hesitate to contact us at the contact details specified herein.

• Platform (hootempire): the virtual platform owned and managed exclusively by the Platform Administrators, accessible at www.hootempire.com.
• Intellectual Property Owner: SC REDEYE’S CORP SRL.
• Proof of purchase: the document issued to Customers as a result of Order Confirmation.
• Customer: any company or person who purchases services offered through the virtual platform.
• User: any company or person who uses hootempire.com without purchasing services.

User’s information, Customers as well as data about their purchases on the platform will be governed in accordance with the Privacy Policy. The user can request the deactivation of the account, the request being honored within 7 days at most.

1. The services and products offered

1.2. The company acts as a commercial agent as defined by the PSD 2 Directive or Law 219/2019. By using our Service, you acknowledge that your use is subject to these Terms and Conditions and our Privacy Policy.

1.3. The Company aims to facilitate the purchase by Customers of IT services/goods offered by Vendors as they are displayed on the website.

1.4. The user/client (payer) makes the related payment to the company's account; the user's payment obligation is extinguished at the time of making the payment to the company.

1.5. To purchase products: Customers without an account must provide an email and password at checkout to create a user account. Customers can also choose to order using only an email address, but we recommend accuracy as wrong emails may result in lost products.

1.7. The Site contains Products intended for persons over 18 years of age. By purchasing, the User confirms they are at least 18 years old and takes full responsibility.

2. Payment methods

2.1. Prices are displayed next to each product containing sufficient information. The Company may offer discounts or bonuses transparently on the site.

2.3. Any payment obligation paid by the Customer through the application payment method will be considered fulfilled starting from the date of payment.

2.4. Displayed prices include VAT according to legislation in force.

2.6. The Company does not charge other fees beyond the displayed price, however, Customers must assume bank/card specific transaction commissions.

2.7. To increase security, the Company does not store bank card information.

2.10. The Company reserves the right to change prices at any time with prior notice to Users/Clients before changes are initiated.

3. Procedure for ordering

3.1. In order to purchase Goods/Services, the User is obliged to use the methods offered on the Site.

3.2. Delivery is carried out automatically and immediately after receipt of payment, except in cases of technical failure or force majeure.

3.4. When placing an Order, the User must agree to this Agreement by ticking the appropriate box and indicating their email address.

4. Cancellation of orders and refunds

4.1. Rights are exercised in accordance with O.U.G. no. 34/2014 regarding consumer rights.

4.2. The platform is not liable for cancellation or compensation due to the Client/User's attitude.

4.4. The User has the right to refuse the order until the moment of payment.

4.5. Refusal after payment is impossible as license keys cannot be used after activation by third parties.

4.7. In case of refund, only the amount paid for the Goods is returned; expenses for third-party commissions (banks, agents) may be deducted.

4.9. The return of funds can be requested within 7 days from purchase. Requests past this date will be ignored.

5. Responsibilities of User/Client

5.1. Accounts belong to a single uninominal User. Keep your password secret for increased security.

5.2. The Client/User is responsible for all actions taken on their account.

5.5. Persons under 18 or those with deactivated accounts may not use the platform.

6. Obligations and responsibilities assumed by the platform

6.1. The platform is accessible 24/7 unless affected by causes beyond Company control.

6.4. Users are prohibited from using the platform for illegal, insulting, or denigrating materials, including violations of intellectual property or data protection laws.

6.6. The Company maintains the right to review, block, or delete User Content and block User Accounts for infringements.

7. Exclusions

7.1. The Company is not responsible for technical details of third-party products, safety of products from Vendors, or cancellation of information after purchase.

7.2. The Company is not responsible for actions of third parties relied upon in contract performance.

8. Problems with User Accounts

8.1. The Company may permanently disable or suspend accounts at any time for non-compliance or fraudulent operations.

8.2. Reasons for suspension will be communicated via email.

9. Intellectual Property and Copyright

9.1. All information published on the platform is subject to copyright legislation.

9.3. Customers may not copy, distribute, or modify Content without express written consent from the Company.

9.6. Disregard of this chapter attracts liability under Romanian Law no. 8/1996 and EU law.

10. Changes to terms

10.1. The Company reserves the right to modify these terms at any time with email notification to Users.

10.3. Purchases made prior to changes remain governed by the terms in force at the time of purchase.

11. Major force

11.1. Company is not responsible for non-execution due to unforeseeable events beyond control.

11.2. If events persist past 15 days, parties may terminate the contract without claiming damages.

12. Applicable laws and competent courts

12.1. Disputes will be resolved amicably or by competent Romanian courts where the Company has its headquarters.

14. Other Business

14.1. Third parties may provide services or products on this site. The Company does not warrant or assume responsibility for their content or actions.

15. Our Liability

15.1. While we strive for uninterrupted availability, transmissions cannot be guaranteed due to the nature of the internet.

15.2. The Company is not responsible for business losses, indirect losses, or losses not caused by our breach.