Our Empire Guarantee
We stand behind every key we sell. If your product doesn't work, we'll fix it. Period.
Instant Replace
Faulty keys are replaced immediately with a fresh, working license.
Money Back
If a replacement isn't available, we issue a full refund to your original payment method.
Verified Security
Our automated fraud detection keeps the marketplace safe for everyone.
Required Proof of Purchase
To prevent fraudulent claims and ensure the fastest resolution, we require a **single, continuous video recording** for all faulty key reports. This is a standard industry practice to protect the integrity of our inventory.
Start the recording before you reveal the key on our website.
Show the activation attempt clearly on the respective platform (Steam, Xbox, etc.) in the same video.
No Edits: The video must be uncut and show the full process from the HootEmpire account to the error message.
Failure to provide a valid video recording may result in the denial of the refund request. We appreciate your cooperation in keeping HootEmpire a fair and secure marketplace.
