Frequesntly Asked Questions

We have made a collection of general information everyone shall know related to our services. We invite you to read the chapters below, it shall take only a few minutes!

General Information

What types of digital products do you offer?

We primarily offer video games across various platforms including PC, console, and mobile. These games are delivered as digital keys that can be redeemed on the corresponding platforms.
Games are delivered as digital keys via email and also attached in your HootEmpire account, in your Orders page. Once your purchase is confirmed, you will receive an email with the key and instructions on how to redeem it.
Instantly after completing your purchase. If there is a delay, please check your spam folder or contact our customer support.
We accept a variety of payment methods including credit/debit cards, PayPal, and other popular online payment services. All transactions are secure and encrypted, and they are processed by widely known, trusty processors, like Zen. We do not hold any of your payment information.

About Product Keys

What are these keys?

On every platform (Steam, Epic Games...) the developers of the games can generate activation keys and sell them, by themselves. Every platform takes a percentage off the sales, so developers get additional profit by selling their games by themselves. The keys come from the developers of the products or legal companies retailing them.
Instructions for redeeming your game key will be provided in the email you receive. Typically, you will need to visit the platform’s store (e.g., Steam, PlayStation Store, Xbox Live), log in to your account, and enter the key in the appropriate section.
Unfortunately, we cannot offer refunds for keys that have already been redeemed. The keys system worldwide is typically the same - a key can be redeemed once and the product is not detachable from the account is redeemed on. If you encounter any issues with the game itself, please reach out to the game’s support team.
Some keys may have regional restrictions and will only work in specific countries or regions. This information will be clearly stated on the product page before purchase. Ensure that your account region matches the region of the key.


How can I contact customer support?

You can reach our customer support team via Livechat, Steam, Telegram, Discord or email at hello@dumy.dev. Our team is available to assist you with any issues or questions you may have.
If your key doesn’t work, first double-check that you have entered it correctly. If it still doesn’t work, contact our customer support with your order details, and we will assist you in resolving the issue.
We work daily and try to keep the wait time under 2 hours. In extremely rare cases, it can take up to 24 hours to get a response.
Once an order is placed and the key is delivered, it cannot be canceled or changed. If you made a mistake or need assistance, please contact customer support as soon as possible, and we will do our best to help.