Games are delivered as digital keys via email and also attached in your HootEmpire account, in your Orders page. Once your purchase is confirmed, you will receive an email with the key and instructions on how to redeem it.

Instantly after completing your purchase. If there is a delay, please check your spam folder or contact our customer support.

We accept a variety of payment methods including credit/debit cards, PayPal, and other popular online payment services. All transactions are secure and encrypted, and they are processed by widely known, trusty processors, like Zen. We do not hold any of your payment information.

Instructions for redeeming your game key will be provided in the email you receive. Typically, you will need to visit the platform’s store (e.g., Steam, PlayStation Store, Xbox Live), log in to your account, and enter the key in the appropriate section.

Unfortunately, we cannot offer refunds for keys that have already been redeemed. The keys system worldwide is typically the same - a key can be redeemed once and the product is not detachable from the account is redeemed on. If you encounter any issues with the game itself, please reach out to the game’s support team.

Some keys may have regional restrictions and will only work in specific countries or regions. This information will be clearly stated on the product page before purchase. Ensure that your account region matches the region of the key.

If your key doesn’t work, first double-check that you have entered it correctly. If it still doesn’t work, contact our customer support with your order details, and we will assist you in resolving the issue.

We work daily and try to keep the wait time under 2 hours. In extremely rare cases, it can take up to 24 hours to get a response.

Once an order is placed and the key is delivered, it cannot be canceled or changed. If you made a mistake or need assistance, please contact customer support as soon as possible, and we will do our best to help.